Responsible Gaming
Play Smart. Stay in Control.

nbaze operates an absolute minimum age policy. No person under the age of 18 may register an account, deposit funds, or participate in any real-money gaming or betting activity on our platform. This policy is non-negotiable and is enforced through a rigorous Know Your Customer (KYC) identity verification process that every player must complete before withdrawals are permitted and before any significant gaming activity can take place.

During registration, all players are required to confirm that they are aged 18 or above. Where our compliance team has reasonable grounds to suspect that a player may be under 18, the account will be immediately suspended and the player's identity and date of birth will be subjected to enhanced verification. Any account found to belong to a person under 18 will be permanently closed, all funds will be returned, and gaming history will be voided.

We strongly encourage parents and guardians in Bangladesh to make use of parental control and content filtering software to prevent minors from accessing gambling websites. Tools such as Net Nanny, Qustodio, and built-in device parental controls are effective and widely available. If you suspect that a minor has accessed the nbaze platform using your account or device, contact our support team immediately at [email protected].

Gambling is a popular form of entertainment enjoyed by millions of people across Bangladesh — from cricket betting on the Bangladesh Tigers to live casino games and slots. For the vast majority of players, gambling remains a fun, controlled activity. However, for a minority of individuals, gambling can develop into a compulsive behaviour that causes real harm to their financial wellbeing, relationships, mental health, and daily functioning.

Problem gambling does not always announce itself loudly. It can develop gradually over weeks or months. Recognising the early warning signs is the single most effective step a player can take toward protecting themselves. nbaze's responsible gaming team monitors account activity for behavioural indicators of problem gambling, but self-awareness remains the first and most powerful line of defence.

The following are recognised warning signs that gambling may be becoming a problem. If you identify with three or more of these indicators, we strongly encourage you to activate one of nbaze's responsible gaming tools and to consider speaking with a support professional:

The following questions are drawn from widely used responsible gaming self-assessment frameworks. Answer them honestly — your responses are for your own reflection only and are not recorded by nbaze. If you answer "Yes" to four or more questions, we strongly recommend activating a cool-off period or self-exclusion and reaching out for professional support.

nbaze provides a comprehensive suite of responsible gaming tools that put you in control of your play. These tools are available to every registered player at no cost and can be activated instantly via your account settings or by contacting our support team. We are committed to making these tools easy to find and straightforward to use — because protecting our players is a core part of how nbaze operates, not an afterthought.

Self-exclusion is the process by which a player voluntarily requests that their access to the nbaze platform be suspended for an extended period. Unlike a cool-off period, self-exclusion carries additional protections designed to make it difficult to reverse impulsively.

How to activate self-exclusion on nbaze:

1. Log in to your nbaze account and navigate to Account Settings → Responsible Gaming.
2. Select "Self-Exclusion" and choose your preferred exclusion duration: 6 months, 1 year, 2 years, 5 years, or permanent.
3. Confirm your selection. Your account will be suspended immediately upon confirmation.
4. Alternatively, contact our 24/7 live chat support or email [email protected] and our team will process the exclusion on your behalf within 1 hour.

What happens during self-exclusion:

• Your account is immediately locked for real-money deposits, betting, and casino play.
• All promotional emails, SMS messages, and push notifications are suspended for the duration of your exclusion.
• Any pending withdrawals will be processed and paid out to your nominated payment method (bKash, Nagad, Rocket, or Upay) within the standard processing window.
• Your self-exclusion record is retained indefinitely. If you attempt to re-register a new account during your exclusion period, our system will identify the attempt and block the new account.
• Remaining bonus balances that have not met wagering requirements will be voided.

Requesting early reinstatement: A self-exclusion cannot be reversed before its minimum period has expired. Following the expiry of the minimum period, reinstatement requires a mandatory 7-day reflection period and a direct confirmation via live chat with our responsible gaming team. We do not process reinstatement requests via email alone. This cooling-off before reinstatement is in place to protect you from impulsive decisions.

If you have self-excluded from nbaze and find yourself accessing gambling websites elsewhere, we strongly encourage you to contact a professional support organisation. A list of relevant services is provided in Section 8 of this page.

Setting a deposit or loss limit is one of the simplest and most effective responsible gaming steps a player can take. nbaze makes it straightforward to define financial boundaries that reflect your personal budget, with limits denominated in Bangladeshi Taka (৳) to match local financial realities.

Deposit Limit Rules:

• Limits can be set for daily (24-hour rolling), weekly (7-day rolling), or monthly (calendar month) periods.
• You may set any limit amount down to a minimum of ৳500 per period.
• Reducing an existing limit takes effect immediately — the lower limit applies to the current period at once.
• Increasing an existing limit is subject to a mandatory 24-hour cooling-off delay before the higher limit activates. This prevents impulsive increases during a losing run.
• Multiple limit tiers (daily + weekly, for example) can be active simultaneously. The most restrictive applicable limit always takes precedence.

Loss Limit Rules:

• Loss limits cap your net losses (total bets placed minus total winnings received) within the chosen period.
• When your loss limit is reached, real-money gaming is paused for the remainder of that period. You will receive a clear on-screen notification when you are approaching 80% and 100% of your loss limit.
• Loss limits follow the same reduction (immediate) and increase (24-hour delay) rules as deposit limits.

To set or modify your limits, visit Account Settings → Responsible Gaming on the nbaze platform, or contact our support team at any time. We recommend reviewing your limits periodically — particularly after a change in your personal financial circumstances.

A time-out (also called a cool-off period) gives you a structured short-term break from gambling on nbaze without the permanence of a full self-exclusion. It is ideal for players who recognise they need a pause to regain perspective, or who simply want to enforce a pre-planned break during a busy period such as Eid, exam season, or a major cricket tournament like the BPL or T20 World Cup.

Available cool-off durations:

• 24 hours
• 48 hours
• 7 days
• 30 days

During a cool-off period, real-money deposits and betting are disabled. Your account remains accessible for viewing your transaction history and processing any pending withdrawals. Marketing communications from nbaze are paused for the duration of the cool-off.

A cool-off period cannot be shortened once activated. If you activate a 7-day cool-off, the full 7 days must elapse before your account is reactivated for play. This is intentional — the purpose of a cool-off is to create a genuine barrier between an impulse and an action, giving you time and space to make a calmer decision.

Reality Check Reminders operate independently of cool-off periods and can be activated at any time during normal play. These periodic in-session pop-ups display your current session duration and net result, prompting you to consciously decide whether to continue. Research consistently shows that regular reality checks are effective in reducing excessive session lengths.

To activate a time-out, go to Account Settings → Responsible Gaming, or ask our support team via live chat. The tool activates within seconds of your request.

If you feel that gambling is no longer a source of entertainment and has become a source of distress, financial difficulty, or personal harm, please reach out for help. Seeking support is a sign of strength, and the resources available to you — both through nbaze and through professional organisations — are confidential, non-judgmental, and designed to help you regain control.

nbaze's responsible gaming team is specifically trained to handle disclosures of gambling harm with sensitivity and without judgment. When you contact us about a gambling problem, your account is flagged for enhanced monitoring and our team will work with you to identify the most appropriate protective measures — whether that is a simple deposit limit, a cool-off period, or a full self-exclusion. We will never pressure you to continue playing, and we will never contest a self-exclusion request.

Family members and close friends who are concerned about someone else's gambling are also welcome to contact nbaze's support team. While we cannot share individual account information with third parties, we can provide general guidance on how to approach the conversation and what resources are available to support affected families.